FAQ

Vinasun Taxi có thể hỗ trợ quý khách hàng giải quyết các vấn đề khiếu nại từ xa bằng cách gửi email contact@vinasuntaxi.com hoặc gọi vào số Hotline 02838.551.649

Customers need to prepare Passport or residence card, in case you can't come to receive it, please call Hotline 02838.551,649 for instructions.

Unfortunately, to ensure property for customers, Vinasun Taxi cannot transfer assets by post, please call 02838.551,649 for instructions.

If you want to open a card, please contact Sales Department for advice and contract signing. Hotline: 028.38277178 (117-277-232)

Enjoy discounts, free card issuance, postpaid payments, manage expenses, receive VAT, and have staff to take care of your partners.

In this case, you need to contact Vinasun Taxi's Sales Department to renew your new card.

During office hours, please contact Sales Department 028.38277178 (232-267-117). Outside office hours, partners can contact the Call Center 028.38272727

Để thuận tiện cho việc quản lý chứng từ và nghĩa vụ Thuế, nên hiện tại Vinasun Taxi không thể xuất hóa đơn Online mà không có chứng từ đi kèm. Quý khách có thể gửi thông tin và chứng từ đi kèm về email contact@vinasuntaxi.com để yêu cầu xuất hóa đơn và được hướng dẫn.

For remote customers: you can send the original Taxi invoice with invoice information, email to receive the electronic invoice to Vinasun at the address "Floor 4, Vinasun Tower - 648 Nguyen Trai - Ward 11 - District 1 5 - HCMC; Tel: (84-28) 38 277 178”. Or call Hotline (08) 38 277 178 – 221 for instructions.

Quý khách vui lòng chuẩn bị hóa đơn Taxi gốc kèm thông tin xuất hóa đơn, email nhận hóa đơn điện tử. 

Gửi chứng từ tại Lễ Tân (Vinasun Tower - số 648 Nguyễn Trãi - P.11 - Q. 5), sau đó đợi hóa đơn điện tử sẽ gửi về email của quý khách.

You can book a car to go to the province long distance:

• Contact via Vinasuntaxi Call Center: 028 38 272727
• Contact via Support Hotline: 028 3520 8383
• You can send email to: baogia@vinasuntaxi.com

• Please contact Vinasuntaxi Call Center: 028 38 272727 for advice on freight rates and to book 30 minutes in advance.
• Various forms of payment: Vinasun card, ATM, Momo Wallet, Prepaid Wallet, QR code of all Vietnamese banks, cash.

The price of the car to the province over 30km, applied according to the contract price, will have a better price.

Construction fee will depend on the ad position, specifically:

• Position 2 on the side door behind the car: 130,000 VND / 1 car / 1 change.
• Position 2 on the side of the door and behind the car: 200,000 VND / car / 1 change.
• Position 4 doors on either side of the vehicle: 230,000 VND / 1 car / 1 change.

Price does not include VAT, excluding printing costs.

Construction fee will depend on the ad position, specifically:

• Position 2 on the side door behind the car: 130,000 VND / 1 car / 1 change.
• Position 2 on the side of the door and behind the car: 200,000 VND / car / 1 change.
• Position 4 doors on either side of the vehicle: 230,000 VND / 1 car / 1 change.

Price does not include VAT, excluding printing costs.

Including the following steps:

• Negotiate and sign a contract.
• VNS sends KH the design frame for the position Customer needs to advertise.
• After completing design, send the design file to VNS.
• VNS in color test submitted to KH customers for approval.
• After color approval, VNS printed 1 set to paste the test on the actual car for KH to approve.
• After the customer approved the test sample on the car, VNS printed and pasted a series.
• After pasting, VNS sends the photo report and car list to customers.
• Advertising time is calculated starting from the day VNS sends the report to Customer.

Customers wishing to print, please contact phone number:
(028) 39526427 – 3952 6428 or email quangcao@vinasuntaxi.com for quote

Construction period is from 3 to 15 days depending on the number of vehicles needing advertising stickers.

After the construction is completed, Vinasun will send all photos of customers with decal stickers (2 cars on each side of the car) and a detailed car list for customers.

Customers can go to the delivery points in the list provided by Vinasun taxi for checking.

The payment progress is divided into 3 phases:

• Stage 1: 40% of the contract value within 10 days after signing the contract (this amount is considered as a deposit to perform the contract).
• Stage 2: 50% of the next contract's value within 20 days after VNS has finished reporting the image and the list of car stickers to customers.
• Stage 3: 10% of the contract value remaining after the end of the contract.